Privacy Policy

Aloha Pool Service ("Aloha," "we," "us," or "our") operates this website at contact.alohapoolrepair.com as an informational resource for our pool equipment repair, installation, and replacement services serving Sarasota, Florida and surrounding communities.

You can contact us by phone at (941) 342-9949 or through the website chatbot. When you voluntarily reach out, you may share information such as your name, phone number, and a message describing your pool equipment needs. The chatbot collects the name, phone number, and message you choose to submit. Any information you provide is given voluntarily and at your discretion.

This website does not contain traditional contact forms, request forms, or appointment booking forms. Information is collected only when you choose to contact us by phone or through the chatbot.

Information you voluntarily share when you contact us is used to respond to your inquiry, schedule appointments, provide pool equipment services, send appointment confirmations, and communicate service updates related to your requested services.

LeadConnector provides the communication and messaging services that support our chatbot and customer messaging. Your information is processed through these services as necessary to respond to you and coordinate service.

Customer inquiries made by phone or through the chatbot are handled directly by our team. Conversations and messages may be reviewed to provide accurate service information and to coordinate pool equipment repair, installation, or replacement.

Communications submitted through the chatbot are handled through LeadConnector's communication platform, which transmits and stores your messages as needed to deliver and support our services.

As part of our customer service, Aloha may send transactional SMS messages concerning customer inquiries, scheduling, appointment confirmations, and service updates related to requested pool equipment services. SMS messages are sent only where the appropriate consent or other legally sufficient authorization has been established.

SMS consent must be obtained through an appropriate consent process. The chatbot displays its own messaging consent disclosure, and any consent required for SMS messaging is obtained through that process or our communication systems—not automatically.

Visiting this website, calling Aloha, or opening the chatbot does not automatically constitute consent to receive SMS messages. The website itself does not contain an automatic SMS opt-in, and no action on the website alone establishes consent to receive SMS communications.

Aloha may also implement missed-call text-back functionality, which may send a response message after a missed call. A missed call does not automatically establish consent to ongoing SMS communications; any ongoing messaging still requires appropriate consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We do not sell customer information, and we do not share mobile information, SMS consent, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

Information you voluntarily provide may be shared with service providers, such as LeadConnector and its messaging infrastructure, that support the operation of our communication and messaging systems, scheduling, and service delivery. This processing is permitted only as necessary to provide our services.

We may disclose information where required by law or where necessary to protect our rights, property, or safety, or that of our customers or others.

This website may use cookies or similar technical tracking technologies to support basic website functionality and improve your experience. These technologies may collect certain technical information, such as browser type, device information, and pages visited.

We do not represent that the website collects no information automatically. Specific analytics or tracking tools, if any, are configured as needed to operate and improve the website. You may adjust your browser settings to manage or decline cookies, though some website features may not function as intended if cookies are disabled.

We take reasonable measures to help protect information handled through our communication and service systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Information shared through customer communications is retained as reasonably necessary for providing our services and meeting applicable legal obligations. We do not specify a fixed retention period; retention is based on what is needed to deliver and support your requested services and to comply with applicable laws.

Depending on your location, you may have rights regarding personal information we hold about you, such as the right to request access, correction, or deletion. To exercise any applicable rights, please call us at (941) 342-9949.

For questions about this Privacy Policy or our information practices, please call Aloha Pool Service at (941) 342-9949. Our team serves homeowners throughout Sarasota, Bradenton, Lakewood Ranch, and Venice, Florida.

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy periodically.